Privacy Policy

This Privacy Policy ("Policy") describes how din999 ("din999", "we", "us", "our") collects, uses, stores, shares and protects the personal data of users ("you", "your") who access the din999 platform at din999.cam, including its sportsbook, live casino, slot games and all associated services (the "Platform").

din999 is an English-language online betting information and platform portal primarily serving users in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar, as well as users accessing the Platform from other locations.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not accept this Policy, you must not register or use the Platform. This Policy is incorporated by reference into, and forms part of, din999's Terms and Conditions.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including name, contact details, financial identifiers, device identifiers and usage data.
• "Processing" — Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure or destruction, whether or not by automated means.
• "Data Controller" — The entity that determines the purposes and means of processing Personal Data — in this context, din999.
• "Data Processor" — A third party that processes Personal Data on behalf of din999 in accordance with din999's documented instructions.
• "KYC" — Know Your Customer — the identity and age verification process mandated for regulated betting platforms.
• "Cookies" — Small data files placed on your device by the Platform for functionality, analytics or preference-recording purposes.
• "Sensitive Data" — A subset of Personal Data warranting enhanced protection, including financial account details, government identity document numbers (such as CNIC) and biometric data used for identity verification.

din999 collects the following categories of personal data, limited to what is necessary for the purposes described in Section 5:

din999 does not collect special category data (such as racial or ethnic origin, political opinions, religious beliefs or health data) unless directly provided by you in the context of a responsible gambling self-assessment. Such data, where provided voluntarily, is processed solely for the purpose of player protection.

din999 processes your personal data for the following purposes:

• Account management: Creating, maintaining and administering your din999 account, including authentication, balance management and communication of account-related notices.
• KYC and regulatory compliance: Verifying your identity, age and address as required by the operator's applicable licensing obligations and AML frameworks.
• Payment processing: Facilitating deposits and withdrawals, preventing payment fraud and conducting AML transaction monitoring.
• Platform delivery: Providing access to sportsbook markets, live casino products, slot games and other Platform features.
• Responsible gambling: Monitoring betting patterns to identify potential problem gambling behaviour, administering deposit limits, self-exclusion and cooling-off periods, and contacting you where responsible gambling concerns are identified.
• Customer support: Responding to queries, handling disputes, processing complaints and providing technical assistance.
• Security and fraud prevention: Detecting and preventing unauthorised access, account takeover, bonus abuse and other fraudulent or prohibited activity.
• Analytics and platform improvement: Understanding how the Platform is used, identifying technical issues and improving product features and content for Pakistani users.
• Legal obligations: Complying with applicable laws, responding to regulatory or law enforcement requests and pursuing or defending legal claims.

Where applicable data protection law requires a legal basis for processing Personal Data, din999 relies on the following bases:

din999 does not sell, rent or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• KYC and identity verification providers: Third-party services that process identity documents, CNIC/passport images and liveness checks on our behalf under strict data processing agreements.
• Payment processors: Entities that facilitate deposits and withdrawals. Financial data shared is limited to what is required to execute the transaction and comply with AML requirements. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are contextual only — none of these providers endorse gambling or are affiliated with din999.
• Fraud prevention and AML databases: Industry databases and risk assessment providers that help din999 detect and prevent financial crime and account abuse.
• Technology and infrastructure providers: Cloud hosting, data storage, analytics and platform infrastructure vendors operating under data processing agreements that restrict their use of your data to service delivery only.
• Regulatory and law enforcement authorities: Where din999 is legally obligated to disclose data to competent authorities, regulatory bodies or law enforcement agencies pursuant to a lawful request or applicable reporting obligation.
• Professional advisers: Legal, audit and compliance advisers bound by professional confidentiality obligations.

din999 may transfer your personal data to countries other than the country in which you are located, including countries where data protection laws may differ from those applicable in your jurisdiction. Where such transfers occur, din999 implements appropriate safeguards — such as contractual clauses binding the recipient to appropriate data protection standards — to ensure your data remains protected.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan in connection with the delivery of Platform services. If you have questions about international data transfers affecting your information, please contact our support team.

din999 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable legal, regulatory or contractual obligations. Key retention considerations include:

• Account data: Retained for the duration of the account relationship and for a defined period after account closure, as required by the applicable licensing framework and AML regulations.
• KYC and verification documents: Retained for the period required by anti-money laundering regulations applicable to the operator's licence jurisdiction, typically five years from the end of the account relationship.
• Transaction records: Retained in accordance with financial record-keeping requirements, typically five to seven years.
• Responsible gambling records: Self-exclusion and related records retained for as long as the exclusion is active plus the post-exclusion cooling period required by the operator's responsible gambling framework.
• Support and communications data: Retained for a reasonable period necessary to resolve disputes and for quality assurance purposes.
• Technical and usage logs: Retained for the period necessary for security, fraud prevention and analytics purposes, after which they are anonymised or deleted.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.

din999 uses cookies and similar technologies on the Platform. Cookies are small text files placed on your device. They help us deliver core functionality, remember your preferences, maintain session security and understand how the Platform is being used.

Subject to applicable law and certain limitations necessary for compliance purposes, you have the following rights in relation to your personal data held by din999:

The din999 Platform is strictly for adults aged 18 or older, or the higher minimum age required by the applicable operator or license jurisdiction. din999 does not knowingly collect personal data from persons under the minimum age requirement.

If din999 discovers that personal data has been provided by a person below the minimum age, that account will be immediately suspended, all associated data will be deleted to the extent not required to be retained for legal compliance purposes, and any funds in the account will be handled in accordance with applicable regulatory requirements.

If you believe a minor has registered an account or accessed the Platform using your details, please contact support immediately. We recommend using parental control software to restrict access to gambling platforms on any device used by minors.

din999 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Key measures include:

• SSL/TLS encryption: All data transmitted between your device and the Platform is encrypted in transit using SSL/TLS protocols.
• Encryption at rest: Sensitive data stored in our systems, including financial identifiers and identity document data, is encrypted at rest using appropriate encryption standards.
• Access controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. Access logs are maintained and reviewed.
• Two-factor authentication: Available on all user accounts and recommended for all Pakistani users to protect against unauthorised account access.
• Security monitoring: Continuous monitoring of Platform systems for anomalous activity, potential intrusions and data security incidents.
• Third-party security assessments: Regular assessments of our security posture and that of our material data processors.

din999 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable prior notice through a banner notification on the Platform or a communication to your registered email address.

The date of the most recent revision is displayed at the top of this page. Continued use of the Platform after the effective date of any revised Policy constitutes acceptance of the updated terms. If you disagree with material changes to this Policy, you should cease using the Platform and contact support to close your account.

We recommend reviewing this page periodically. Archived versions of prior Policy documents are available on request through our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by din999, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly within the Platform. The fastest channel for urgent data rights requests or security concerns.
• Help Center: A self-service resource within the Platform addressing common privacy, account and data questions.
• Email: [email protected] — displayed as plain text only. This is not a clickable link. No mailto: or tel: protocol links are used anywhere on this site. Typical response time is 24 hours for email queries.

When submitting a data rights request, please provide your registered username and a clear description of the specific request. We may need to verify your identity before processing certain requests to prevent unauthorised access to another person's data.

din999 provides platform access and information to users across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. Our support team operates 24/7 in English and Urdu.